Refund and Returns Policy

1. General Policy

At drivenby, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale items marked as “non‑returnable”
• Gift cards and digital downloads

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (619) 348-2582. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

3.3. Inspection and Approval

Upon receipt, our team will inspect the returned item. If the product meets the eligibility criteria, we will process the refund or exchange as requested.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not due to a defect or error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any defects within 48 hours.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

These policies do not affect any statutory rights you may have under applicable consumer protection laws. drivenby reserves the right to amend this Refund and Returns Policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (619) 348-2582
Address: 9781 West Birch Lane, San Diego, California 92173, United States